We apologise that it has not arrived yet, however, do not panic. All orders are sent through reliable and trustworthy services such as Australia Post or Sendle (Courier's Please/Fastway). Once your order has been dispatched, you will receive an email with your tracking number. In unusual circumstances that the order number states it has been delivered but you have not received it, please contact Australia Post or Sendle directly, so they can investigate the matter further.
Please note that once we have dispatched your order with our postal provider, we are not liable for any lost, delayed, or stolen orders. Thank you for understanding.